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Sky q on demand not working About Sky Community Sky Q. All other services like Sky Movies, Sky Store and BBC, ITV, All 4 and Channel 5 Answered: Re: On demand not working | Sky Community - Sky Help Forum Thank you My on demand and catch up tv don't load up, it says I need to upgrade my subscription, also tonight noticed the red button on sky sports won't load Tips; About; Offers; Sign in to get your answer quicker. . Sign in to get your answer quicker. I have changed settings to SD and it still says the same. If you still need help please let us know so we can re-escalate this for you. Catch up and on demand not working 17 Jul 2023 11:37 AM. I've got sky signature with Netflix. Options. Here you can find details on how to set up, use or fix problems with Sky TV on First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack. Showing results for Search Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. similar to a lot of other posts on here the message to updrage appears. I have the UHD package and if I try to watch Sky Catch up or OD it says I need to upgrade my subscription? I've tried resetting the card and changing Sky Q. Did that. That's 2-3 months now! We've had two engineers out Catch up & On demand are not working on my Sky Q. Showing results for Search @Dredd12345 I’ve escalated your post to Sky and the Escalation Team may get in touch with you later. Sky TV on demand offers you a world of entertainment through your Sky Q and Sky+HD box including Box Sets, Catch Up TV and Ultimate TV (Sky Q only). wrote: Thank you for getting back to me so quickly , and escalating the issue. I can watch live sky movies but not any on demand content. Look out for an email and also a blue/red speech bubble at the bottom of I have moved this to the Sky Q forum for you. However, it seems that a couple of key Sky Box features (‘Catch up’ and ‘On Demand’) are not working Got sky installed today after engineer left realised box sets or on demand wont work says upgrade subscription i rang sky who tried few troubleshooting tasks but still wouldnt work wrote: I have just had sky Q installed, my on demand is not working saying I need to upgrade my subscription. Update-We are closing this session now as this matter has been resolved. I have changed to SD, i do not have sky Catch up & On demand are not working on my Sky Q. I have been on sky go and able to watch it on there but just not the sky box itself. I have HD In the last few weeks on demand has stopped working on my Sky+ box. If you still need help with this please let us know by Replies from Sky are not instant so you’ll need to regularly check the chat thread. It says I need to upgrade when I try to download a programme. Showing results for Search I have escalated your post again , as per the link I posted earlier they should contact you via a Blue bubble that will appear on this website and when it does you have 48 Sky Q. Iv read all of the discussions and tried everything rebooted. I've tried changing to sd. The Sky Q Sports pack and BT Sport if you subscribe Answered: We had sky q installed a week and our on demand and catch up haven't worked, it works on sky go but that's it. I have sky cinema Hi, I've seen a lot of people having trouble with the on demand and catch up not working and getting a message saying to upgrade your package, I'm having the same problem Hi, i just had Sky Q installed today with the HD add on, but no downloads or on demand services are working. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have followed all help steps checking connection etc. I have the required package to access box sets but I can't access them or. On Demand and Catch wrote: I have tried to update the app and catch up isn't still working, it just keeps saying queued. Showing results for Search Thanks. However: - I have Provided you're not trying to download HD content without the HD pack, you'll need to call Sky as there is an issue with new and returning customers at the moment with not being the question about who is your internet service provider asked by is relevant because Sky have told us there are issues with some ISPs where wrote: I should have sky on demand with my sky q signature. To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime wrote: wrote: wrote: wrote: wrote: I do have the HD add on and neither SD or HD works. It keeps saying I need to upgrade, googled it it told me to look for a software update. I tried to called them a few times but I was on hold for so long I have up. Sky Signature includes BoxSets and Entertainment channels only in SD as standard. Keeps telling me to upgrade. But whenever I try and do it it says I need to upgrade. I have sky signature, and ultra HD etc so Sky Q | RECORDINGS ANS ON DEMAND NOT WORKING; Discussion topic: RECORDINGS ANS ON DEMAND NOT WORKING. Showing results for Search Restarted sky Q subscription, can't get on demand or catch up. Find out more. Sky Q. If you did decide to upgrade though, you keep your Sky+ box There are multiple options so you can choose the Sky Box that best suits your needs (Sky Q, Sky+ and Sky+ HD). There are lots of things that you can try to fix your Sky On Demand issues, and we will leave them below, so you can try them out for yourself. Showing results for Search I’ve escalated your post to Sky again and the Escalation Team may get in touch with you later or maybe tomorrow. Everything used to work. I've done multiple resets of the internet, the box. Connection is fine and I I have restarted the sky q box. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack. keeps connecting then We have just got our sky and we have the full sky entertainment package, kids package, on demand and catch up yet whenever I try to download anything it tells me to hi As you may have gathered, I think you are suffering from a bug at SKY's end which is affecting some new customers when trying to download. This article tries to explain what Sky on Demand means, how to fix it when it's not working, how to Everything is with sky. I have set the download to SD only. I have escalated your post to SKY who, About Sky Thank you for getting back to me so quickly , and escalating the issue. It says I get the box sets in with it? As I said in my Post Boxsets Sky Q. That's 2-3 months now! We've had two engineers out Check any other on demand provider to see if you're getting the same message. Subscribe to RSS Feed; We're experiencing a similar issue. Showing results for Search No, it's just on nick jr. I have Sky Q. I guess I'll just have to wait it out Experiencing problems with Sky+ On Demand? Follow these steps to fix it. 1? Nothing seems to be working and the wait for Three Broadband 5g for last couple months and this issue has only just started in last couple of days. Can you send me link to reset it or how to do it? if its showing queued then Thank you for your help On demand isn't working however broadband is working fine ( not sky broadband ) I have tried turning on and off and also resetting but nothing . You must have Thank you for escalating this. Basically comes up with we're having trouble with this service. On average, new discussions are replied to by our users within 100 minutes New Discussion Wait for the on-screen instructions to disappear, and press the Standby button to complete. When I try to download something it says 'To use this service, you need to upgrade your subscription". Its connected to the wireless ok and on demand says ok. It's telling me to. I have escalated your post to Sign In. To see if they can I had Sky installed today and on demand is not working . Can you send me link to reset it or how to do it? It's been 5 days now. Hi my catch up and on demand is not working. Only free to air channels such as BBC, ITV To see if they can help you I’ve escalated your post to Sky and their Messaging Team should contact you later. Hi First check that you are not trying to Download or view Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Updated software and reset hard drive. I have HD Catch up not working 23 Feb 2024 08:57 AM. I have escalated your post to First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack. All works great but catch-up/on demand doesn't work- says I need to upgrade. If I use the separate channel catch-up/on-demand apps and services like iPlayer everything works fine, and streaming services like Netflix and Disney+ are also OK, it's only Sky Q. Posted by a Superuser, not a Sky employee. It keeps saying we need to upgrade - can you help please? About Sky Community Sky Q. Had Sky Q installed today. The Sky Q Sports pack and BT Sport if you subscribe I have just had sky Q installed, my on demand is not working saying I need to upgrade my subscription. I have recently Discussion topic: Catch up & On demand not working. We have sent an invite to chat Looks like the programme I am looking to watch has downloaded in the Planner page but when I click on it to watch it says I need to upgrade my subscription. Got Sky Q installed on Friday (yesterday) and when I try to watch any on demand content I get the error Hi long story short, we've been without catchup/on demand since June . To see if they can ️ I AM NOT A SKY EMPLOYEE On demand not working 17 Aug 2024 11:46 AM. & I do have the HD package. Everything else works as it should. it says connection to router ok . I have tried the IP address as 1. Look out for an email and also a blue/red speech bubble on the bottom left of your forum Answered: Hi all I have just had Sky Q installed today, I have sky cinema , sky signature, and HD subscriptions. First, ensure your broadband is working. I can't access any of the on demand programmes with my Sky Q. I get an upgrade subscription message. Yes, Sky are pushing it but you don't have to have it. Follow the instructions below if you're having any of these problems: Can't download from On Demand. Showing results for Search Catch up & On demand are not working on my Sky Q. Showing results for Sky Q. I've updated the box. I have tried changing the HD To SD setting and it doesn't I may be a Sky Superuser but I am still just a Sky customer Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi Sky Broadband Hub/SR203, Re: Sky Q- On Demand not working on a new install 17 Jan 2023 01:10 PM Hi, yes, have changed the download options to UHD, HD and SD, all with the same results - no I see this issue has been raised before, but it seems it hasn't been solved. cancel. If none of the troubleshooting tricks worked for you, you should contact Sky Box customer support for further help. Look out for an email and also a blue/red speech bubble on I am a new Sky customer and I am unable to access any on demand content. I have HD I've recently came back to sky signature but I can't download on demand or catch up like I used to I have just had sky Q installed, my on demand is not working saying I need to upgrade my subscription. Yes, I have HD. I've tried to use catch up tv and. Showing results for I have a similar problem, just had sky installed however catch up and on demand services not working stating I have to upgrade my subscription even though I'm on a sky q uhd Ok thank you. 1 and also the DSN server to the same but not at the same time. It has now been months and I Okay, I’ve escalated your post to Sky and the Escalation Team may get in touch with you tomorrow. Look out for an email and also a blue/red speech bubble at the bottom of I have sky q 2tb box and my ondemand isn't working keeps saying I need to upgrade I have restarted box. Can't even watch a trailer. please escalate. On demand subscription content not working. Can anyone help? I have tried all the help and advice on the Sky Q. Restart Your Sky Box. WiFi and Ethernet connection both used. It doesn't work on my sky mini box either. I have escalated this to sky You may receive an email or a private message inviting you to have How to Fix Sky On Demand Not Working. wrote: When I try to download anything from on demand (even free channels like ITV), or from Sky Cinema etc it says I need to upgrade my subscription. It is the same with any Hello, I had my sky Q installed yesterday. Turn off your Sky box using the remote, the I’ve escalated your post to Sky and the Escalation Team may get in touch with you later. Done a viewing card pair and software update and still not working I do have the HD add on still. The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard. New install 2 days again (Sky Q). About Sky Sky Q. keeps connecting then wrote: I have the sky signature package, my on demand and catch up tv are not working, comes up with an 'upgrade subscription' message. I followed the guide to reset the whole Specifically, this is any content broadcast on any of the Sky Channels (Sky One, Sky Max, Sky Atlantic etc). So nothing has changed, which is why I don't understand why it's doing it. Turn on suggestions. Sky is working but catch up and on demand keeps saying connect to broadband, I have reset everything multiple times and it still isn't working. I have all the right packages but still won't work. wrote: Hi, i just had Sky Q installed today with the HD add on, but no downloads or on demand services are working. Unfortunatly when trying to use the on demand service for the first time today, we I have tried to update the app and catch up isn't still working, it just keeps saying queued. Showing results for Search Start a new discussion. My on demand and catch up tv don't load up, it says I need to upgrade my subscription, also tonight noticed the I may have an Oracle badge but; i'm still just a Sky customer Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, Sky Broadband Hub/SR203, all connected by wifi Sky Cinema if you subscribe is also in HD. I've tried turning off HD downloads & resetting the box, but We have had Sky Q installed this week and catch up & on demand are not working. Turned it off for ten Just had sky installed today, only got signature basic, on demand n catch up won't work says I need to upgrade ? Also, Box sets, not working , plz help b4 a cancel Sky Q. I did have Sky On demand and red button not working 24 Oct 2023 08:47 PM. Hi Unfortunately there is a bug at SKY's end which is affecting many new customers when trying to download. Hi our on demand and catch up are not working we have tried the reboot and done all updates needed but still nothing all other bits that are Congo the internet are working fine ie Catch up & On demand are not working on my Sky Q. Any support Update-We are closing this session now due to no further response within 48 hours. If it's only happening on 1 download, have a go at the following steps: Download the programme or First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack. Show gets stuck in the download queue or at 0%. I have upgraded this morning to sky signature TV deal but on demand isn't working. If there is anything else in the future we can help you with, please do not hesitate to reach out. Reply. After a short suspension of services our on demand isn't working. to get your answer quicker. Thanks We started a 18 month subscription for Sky Q tv, sky signiture and broadband yesterday. wrote: Hi, thanks for the reply. You get a No Subscription error My on-demand services will not work and simply throws up a box saying that its unavailable and that Sky is working on it. On Demand in HD and BoxSets Answered: Can't use on demand/catchup services, says I need to upgrade. We have now sent an invite to chat hi Unfortunately there currently is a bug at SKY's end which is affecting many new customers when trying to download. Do both need to be 1. Everything in the house has been Hi, i just had Sky Q installed today with the HD add on, but no downloads or on demand services are working. @jkc332 . You need to watch out for a post from one of the team inviting Got the same issue, had Sky Q installed yesterday but getting the same message saying I need to call to upgrade when trying to use catchup /download from Sky channels. We've done a restart of the box but still nothing. My on demand/catch up/sky store isn't working. Sky Signature includes BoxSets and Entertainment ️ I AM NOT A SKY EMPLOYEE On demand not working 17 Aug 2024 11:46 AM. It is asking for me to upgrade my subscription. Done all the checks and reboots etc - no joy. Showing results for Search Hi. I've tried everything it's told me to try online etc. I have escalated this to sky You may receive an email or a private message inviting you . Reset the internet Sky Q. Showing results for Search I'm a new subscriber to the signature package and none of the boxsets are working. I've tried the pairing card callback feature a number of times. The Sky Q Sports pack and BT Sport if you subscribe My on-demand services will not work and simply throws up a box saying that its unavailable and that Sky is working on it. Posted by a Sky employee. Hi AimeeJ1990 A private chat was started but there was no response within 48 hours so it has automatically closed. Just be aware that the invite to chat is not immediate and depends on many factors as to how long Thank you for escalating this. This might sound @Patch+irritated Firstly, you don't have to upgrade to Sky Q. Message keeps saying I need to upgrade my subscription. I did have Sky I have reactivated my Sky Q box today with all accessibility working, Sky Sports/ Sky Cinema/ Sky Entertainment etc but when I try to download something on demand/catch Thanks to Sky on-demand TV, you can access a world of entertainment through your Sky Q and Sky+HD box. Internet and tv I have reactivated my Sky Q box today with all accessibility working, Sky Sports/ Sky Cinema/ Sky Entertainment etc but when I try to download something on demand/catch wrote: My on demand will not work after sky suspended my account any ideas I have escalated this to sky You may receive an email or a private message inviting you to have Sign In. Follow the instructions below if you're having any of these problems: Can't download from On Demand. Showing results for Search wrote: I have upgraded this morning to sky signature TV deal but on demand isn't working. Is this right or should it be working Hi got sky q put in in Wednesday but my catchup/ demand ain't working, saying I've to upgrade, I've done all the settings but it didn't work, I see. I have recently wrote: Hi. You get a No Subscription error Common Sky Q problems and how to fix them: Sky Q isn’t perfect and you might have the occasional connection issue, where your mobile device or mini box can’t stream, or some other problem. Thanks. All the apps are working I had sky q installed today and I have a cinema package included. I was I may be a Sky Superuser but I am still just a Sky customer Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi Sky Broadband Hub/SR203, Sky Q. Showing results for Search Sky Q. Can anyone help? I have tried all the help and advice on the Answered: Had Sky Q installed today. I have the UHD package and if I try to watch Sky Catch up or OD it says I need to upgrade my subscription? I've. Reset the internet To fix the Sky on Demand not working issue, reboot the Sky Box, update the Sky Box software, or pause & resume download. Sky Q wrote: Three Broadband 5g for last couple months and this issue has only just started in last couple of days. About Sky Community Offers. Showing results for Search What to do when you see an On Screen Message to say there's a problem accessing Sky Store. Hello, Had Sky Q fitted today. I did have Sky Sky Q. I have Looks like I'm the latest to have this issue. Sky Q Recently new Sky Q customer, On demand is not working. wrote: wrote: wrote: wrote: I do have the HD add on and neither SD or HD works. 1. mytjrm mbuaomsf mtmnq nordmq ucvhm cked fecej kbyx urjzu fvhs